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Limited Lifetime Warranty

Niner is a company of cyclists. We believe in the quality of the bikes and components we produce. We ride, we race, and we engineer our products to give our riders the best experience possible. Therefore, we back up our bikes with the best service and support possible, including a limited lifetime warranty for the original owners of Niner bike frames purchased after Sept 1, 2019.

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This warranty only covers defective materials and/or construction. It does not cover external factors such as: damage due to crashing, impact damage due to rock strikes, impact damage due to frame tip-over, paint scratching due to muddy rides or abrasion by foreign material, nor corrosion due to humidity or saltwater. Please read the full policy below.

We hope you’re riding daily. But the normal wear and tear associated with using our stuff is not covered under warranty. This warranty applies only to the original owner with valid proof of purchase and is non-transferable.

Warranty Registration

Warranty registration is mandatory! You MUST register your product with Niner to be eligible for warranty coverage. Be sure to upload valid proof of purchase: a dated sales receipt showing description of the Niner item purchased and price; and/or an official, dated confirmation email from our website, or authorized dealer confirming the purchase and shipment of the Niner product, including product description and price. Niner can't honor warranty claims without sufficient proof of purchase.

Register your new Niner

NINER FRAME WARRANTY POLICY

Niner Bicycles will repair or replace, at its sole discretion, any frames that it determines to be defective due to defective materials and/or workmanship, as specified by purchase date and material below:

Lifetime

All Niner frames purchased after Sept 1, 2019 are warranted for the life of the frame, for as long as the original owner is in possession of the frame, if the original owner has registered the frame on Niner’s website.

PLEASE NOTE FOR OLDER MODELS

  • Five year: All Niner frames made of steel or alloy purchased after January 1st, 2017 have a 5-year warranty from date of purchase.
  • Five year: All Niner carbon frames purchased before Sept 1, 2019 have a 5-year warranty from date of purchase.
  • Two year: All frames made of steel or alloy purchased before January 1st, 2017 have a 2-year limited warranty.

Terms and Conditions

All limited warranty coverage is only for original owners. This warranty only covers defective materials and/or construction. Normal wear and tear, claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse, are not covered under these warranties.

All limited warranty coverage is conditioned upon the bicycle being ridden under normal conditions and having been properly maintained. “Normal riding conditions” includes racing, if that’s your thing, but it does not include damage due to crashing while racing. Nor does it include damage due to improper maintenance (which we hope you don’t do) or normal wear and tear from frequent riding (which we hope you do do).

This warranty does not cover the component parts attached to the frameset such as suspension components, wheels, drive-train, brakes, seat post, handlebar and stem. Niner branded components may be covered by a separate warranty as specified below.

Crash Replacement

In the event of an unfortunate accident, such as a crash, transportation mishap, wildlife encounter, or any other non-warranty situation, Niner will sell replacement frames and component parts to the original owner at a minimum cost to the rider as determined by Niner at the time of the rider’s request.

Additional Conditions

The above warranties and conditions are updated and current as of May 2024. For warranty information on Niner frames sold prior to January 1, 2017, please consult that model’s manual.

Warranty FAQs

Q: Can I buy a bike from Niner directly on your website?

A: All Niners are now available to purchase directly from Niner Bikes.

Q: Will repainting my frame void the warranty?

A: Repainting and powder coating will void the factory warranty. Niner frames come from the factory in first quality condition. Any alteration of the original finish leaves the frame in a quality different from the first quality and a warranty does not cover any alteration to factory standards.

Q: Is the warranty transferable when a bike is sold or purchased second hand?

A: It is not transferable. Niner Bikes warranty starts from the date of purchase and is valid for the original owner only.

Q: My derailleur got sucked/shifted into my spokes. Is this covered by warranty?

A: This is not a defect covered by warranty. Unfortunately, this is because the derailleur hanger got bent or the derailleur was not adjusted properly or something got tangled in the drive-train.

Q: I recently moved, do I have to process my warranty through the original shop?

A: You are not required to process your warranty claim through the original bike shop that you purchased your Niner from. Any authorized Niner dealer will be able to assist you with the process.

Q: How long should I expect my warranty claim to take?

A: Warranty claims will be processed in the order they are received. Niner warranty processing may require 6-10 weeks depending on claim volume and staffing. International claims may take an additional 4-6 weeks for shipping and customs clearance.

Q: I crashed and damaged one of my triangles. Will I be able to purchase an exact color-match replacement?

A: If we have an identical replacement in stock, we will always offer that option first. However, with new paint schemes arriving often, we may not always have that option. A neutral color replacement may be offered.

Q: Will changing the components on my frame void my warranty?

A: Niner’s product team works together to spec components that are best suited for each model. We cannot guarantee the warranty if the factory specification has been altered with incompatible parts.

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